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Why is the OD checkout page transitioning to the myHQ page? (New)
We have partnered with myHQ as our technology partner to manage our entire on-demand business. Within the framework of this partnership agreement, WW day passes can be purchased both through the WW website and the myHQ app. In both cases, the sales and the booking process will be conducted by myHQ. Be rest assured, the transaction experience will continue to be seamless and secure for our customers.
Is my On-demand booking affected in any manner? (New)
All your existing and future WeWork bookings, memberships and orders do not get affected in any manner.
Will I get my invoices through WeWork or through myHQ? (New)
Since the payment is being processed by myHQ, you will receive the confirmation and invoice from myHQ itself.
Who should I reach out to incase of any questions regarding my booking? (New)
For any questions on your bookings, payments or orders, you can simply write to the dedicated WeWork specific myHQ support team at contactwwod@myhq.in.
Why am I receiving the WeWork On-demand bookings via myHQ? (New)
We have partnered with myHQ as our technology partner to manage our entire on-demand business. Within the framework of this partnership agreement, WW day passes can be purchased both through the WW website and the myHQ app. In both cases, the sales and the booking process will be conducted by myHQ. Be rest assured, the transaction experience will continue to be seamless and secure for our customers.
Is my payment information safe when I'm redirected to the myHQ site? (New)
Absolutely. myHQ payments are driven by the same payment gateway as WeWork’s so there is no concern here altogether. Your payment information is handled with utmost care and security when you're redirected to the myHQ website. Here are some key measures our partner-myHQ has in place to ensure the safety of your payment information:
Can I trust the third-party payment vendor myHQ is using? (New)
myHQ has partnered with a trusted and reputable payment gateway, Razorpay, which is compliant with stringent security standards. This is the same gateway that WeWork also used before this transition.. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCIDSS) when processing payment.
Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. Once that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCIDSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCIDSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
How do I sign up for a day pass?
To sign up :
You will receive an email confirmation once your booking has been completed
How do I access the On-demand workspace?
When you arrive at the building, just check in with a member of our Community Team. They will get you set up with a keycard. For all future reservations – don’t forget to carry the required documents which will be listed on an email that’ll be sent to you after you buy a day pass. Our workspaces can be accessed from 9am-8pm
What do you need when you check-in?
Please keep the following points in mind when you arrive at WeWork
Can I bring guests?
Guests are only permitted for those booking conference rooms (up to the quantity of the respective conference room)
How do I modify or cancel a booking?
Once you purchase a day pass, it cannot be refunded or canceled. However, to increase flexibility, you can reschedule your On-demand day passes. To reschedule your day pass, please follow the next steps:
Please note, once a conference room has been booked, it cannot be modified. (Please reach out to contactwwod@myhq.in)
How do I get more privacy if needed?
Are we allowed to get pets into the building?
Yes, WeWork is a pet friendly workspace, and all pets are more than welcome