How Sustainability Metrics Are Reshaping GCC KPIs and ESG Goals

Learn how sustainability metrics are transforming Global Capability Centre (GCC) KPIs. Explore the role of ESG factors in performance measurement, from energy use to employee well-being, and why eco-friendly practices are shaping the future of GCCs.

The business world is evolving, and so are the measures of success. For GCCs, which help major companies manage operations like IT, finance, or analytics, the focus has shifted. Today, when they measure performance, it is not just about efficiency or profits, but also about their environment and social impacts.

“How a company affects people and the planet” is becoming an important GCC KPI.

Why sustainability metrics matter for GCCs

Whether it is customers or investors, everyone today wants companies to be responsible with resources and fair to society. Hence, in the course, if they wish to win global clients and perform really well, they must consider environmental and social issues. By making sustainability part of their strategy, they can improve their value, lower risks, and stay competitive.

When Traditional KPIs Meet ESG

ESG refers to Environmental, Social, and Governance factors that are responsible for measuring the sustainability performance of a company. Now, when traditional GCC KPIs meet ESG, the focus is not just on speed and cost savings. They also include:

• Energy usage per task
• Carbon footprint per project
• Water used per project
• Amount of waste recycled
• Diversity in teams and leadership
• Employee well-being
• Plastic usage

Rules and benefits of using sustainability metrics

There are new rules and standards, like the BRSR (Business Responsibility and Sustainability Reporting) in India, that require companies to report environmental and social performance.

BRSR has been introduced by the SEBI (Securities and Exchange Board of India), and it requires every GCC to show how it supports society and reduces environmental damage. Certain rules include:

• ESG metrics should be a part of the business’s core strategy
• Investment in ESG expertise and technology
• Help employees upskill in green rules and sustainability
• Use the latest tools to measure and report
• Adopt a centralised governance approach

There is also a huge benefit involved in this, apart from cost savings and improved efficiency. When GCCs perform well in sustainability metrics, they tend to win more contracts and have better reputations.

Also Read: What are the Different Models of GCC?

Why GCC and sustainability go together

When GCCs use sustainable KPIs, it helps them run better. Sustainable practices do not just save resources, they also help in attracting top talent, driving innovation, and building stronger brands. Also, when GCCs show serious GCC and ESG commitment, they stand out in the market, thereby impressing clients and investors.

Conclusion

Moving forward, the focus should be on sustainability metrics, as it will set GCCs apart and open new opportunities. These metrics would help GCCs succeed by making them greener and more responsible.

WeWork supports this journey by offering eco-friendly and energy-efficient office spaces to help GCCs easily meet their sustainability goals.

Choose WeWork and select a better future.

FAQs

What is a sustainability metric in a GCC KPI?

A sustainability metric is a way to measure how a GCC is helping the environment or society, apart from fulfilling its business goals.

Why is GCC and ESG integration important?

It is important for GCCs and ESG to go together as investors and clients, across the globe, now prefer companies that care for the planet and society.

How do GCCs track sustainability progress?

GCCs use digital tools to track things like energy use, carbon emissions, and employee well-being in real time.